Q: What happens when you come to give a quote?
A: Basically we come to survey your home, no 2 houses and no 2 customers requirements are exactly the same! We’ll make an assessment of the size and location of your loft hatch and check whether your insulation (if you have any) meets current regulations, for example. If your hatch needs increasing in size, or relocating, or your insulation needs topping up, we will include that in our quote. All our quotes are free and without obligation.
Q: What about cleaning up?
A: We treat your home like our own – we lay dust sheets, wear covers on our safety shoes and clean up after ourselves. We’ll leave your home exactly as we found it – except you’ll gain lots of extra storage space!
Q: Is your work guaranteed?
A: All our work is guaranteed for quality of workmanship and parts. And it’s the benefit of our installers being local to you – any problems and they’ll come and put those problems right – no argument, no hassle!
Q: What about loft insulation?
A: We recommend that your loft is insulated before we install any boarding. We can do this as part of our service and will include it in our quote if you ask us to.
Q:What happens if your workman puts his foot through my ceiling?
A: Our teams are fully insured – they’re also very careful!
Q: What if my loft access is awkward to get to?
A: We will assess the position of your loft hatch when we visit you at home. If we can’t make your current loft access work, we can create a new access to your loft – with no mess and minimum fuss.
Q: How much is a quote?
A: All of our quotes are free and without obligation.
Q: If I have a problem, will you come back?
A: All of our work I carried out by local teams and is fully guaranteed. Any problems with the quality of our work or materials and we will return and fix it.